Mavala Corporate

Política de privacidad

MAVALA S.A. is committed to respecting privacy and takes the protection of personal data seriously.

A. Personal data collected by MAVALA S.A.

In this general data protection statement, MAVALA S.A. describes the personal data it collects or holds, how it uses them, with whom it may share them, how it keeps them secure, and the rights of data owners.

We encourage you to regularly review our Privacy Policy to stay informed of the latest updates. The practices of third-party websites linked to the website regarding the collection and use of personal data are not covered by this Privacy Policy.

You also declare and warrant the authenticity and accuracy of all the information you provide to us. By submitting your personal data, you consent to their collection and use by MAVALA S.A. as outlined below.

MAVALA S.A., with its headquarters at 2 rue Antoine-Jolivet, 1227 Carouge/Geneva, Switzerland, is responsible for the collection, processing, and use of your personal data in accordance with the EU’s regulation on the Protection of Personal Data (General Data Protection Regulation of April 27, 2016, «GDPR») and the new Swiss Federal Data Protection Act (revised Federal Act on Data Protection of September 25, 2020, «reFADP»).

A1. What personal data do we collect? For what purposes?

When you contact us by phone, post, email, through our contact form on our website, or when you subscribe to our newsletter, you expressly provide us with personal data such as your name, first name, civility, postal address, email address, phone number, and, if applicable, images, photos, videos, etc.

These are identity and contact data as well as data related to our customer service and business activities. These information and data are necessary for us to respond to your requests, comments, complaints, feedback, and to facilitate voluntary communication. They also enable us to prevent or fight any fraudulent or illegal activity and comply with our legal obligations.

Additionally, we may indirectly collect electronic identification data, such as login and internet browsing data (cookies). These data are non-personal and do not allow individual identification. Some electronic identification data are essential for the proper functioning of the website, while others are used for marketing and statistical purposes to provide you with a better browsing experience (e.g., your language based on your geographical location).

No personal data is sold to third-parties.

A2. Restricted use and limited sharing of your personal data

Personal data is collected and used in strict accordance with data protection principles, meaning on the basis of your consent - revocable -, of an oral or written contract, of a legitimate interest pursued, or because we are subject to a legal obligation to inform.

Personal data may be shared internally (both in and outside Switzerland) and with commercial and legal service providers (both in and outside Switzerland), insofar as this is strictly necessary, for example for the purposes of technical services in connection with the use and maintenance of our IT systems linked to our business activities, or to meet legal requirements.

Our employees are obligated to maintain confidentiality and protection of the personal data of which they are made aware, in compliance with data protection rules. As for our external partners, we require them to provide the necessary guarantees of confidentiality and security through appropriate technical and organizational measures, in accordance with applicable law.

Your personal data are primarily processed in Geneva, Switzerland, where we have our headquarters. Most of our IT subcontractors are also based in Geneva, and our website is hosted there as well.

Your personal data are transferred abroad - securely and confidentially - only if you have given express consent and if we need to transfer them to respond to your request, for example when one of our Authorized Distributors gives you information about MAVALA points of sales in your country.

A3. Protection and retention of your personal data

We take every measure to protect your personal data. We implement reasonable and appropriate measures to maintain the confidentiality and integrity of your personal data and prevent any damage, loss, misuse, intrusion, disclosure, alteration, destruction, or unauthorized use.

However, we cannot guarantee the absolute security of internet transmissions due to the "open" nature of the network, and we draw your attention to potential risks in terms of occasional data loss or breaches of data confidentiality during transit through this network. We assure you that we have taken all necessary measures to ensure maximum protection of personal data in accordance with current legal provisions.

We process personal data only in a manner compatible with the purpose for which they were entrusted and collected, and we retain them as long as necessary to respond to your requests or to legal obligations.

To determine the retention period for personal data, we apply the following criteria:

  • For information requests, we retain personal data for the duration of fulfilling that request.
  • If you consent to receive marketing messages (e.g., newsletters), we retain personal data until you unsubscribe.
  • If cookies are placed on your computer, we retain personal data for the duration necessary to achieve the purpose for which they were collected (e.g., for the duration of a session, for cookies related to registration).

We may retain your personal data longer to fulfill our legal and regulatory obligations, to exercise our rights, or for statistical or historical purposes.

A4. Your rights regarding your personal data

You have a right of access to your collected data, a right to information on how it is used, a right of transmission, rectification and deletion of your personal data, as well as a right of total or partial opposition, a right of limited objection, or a right to withdraw your consent on legitimate reasons related to the data processing.

You can exercise all your rights by contacting us in writing, by email, or through our contact form, selecting the Privacy Policy/Personal Data section. You must provide the necessary identification details (name, first name, email address, and possibly postal address) and specify your request with precision so that we can fulfill it.

Finally, the website offers a newsletter that you are free to subscribe to or unsubscribe from by clicking on the provided link.

Your request will be processed as soon as possible.

B. Cookies

«Cookies» are small data files stored by your browser on your computer’s hard drive. Most internet browsers automatically accept these files, but you can in principle change the settings to disable this feature (please refer to your browser’s Help or User’s Guide for instructions on how to enable/disable this feature). During your visit on our website, we use two types of cookies:

  • «Session cookies» are used to track the pages you visit and whether you have visited the website before, these allow us to meet your needs and understand how visitors use our website.
  • «Analysis cookies» are recorded during your initial visit to our website and revalidated at each of your further visits to allow us to obtain statistics on the use of our website. This information is used to improve your browsing experience. The use of an audience analysis service allows us to improve the service we offer you.

Please note that the cookies we use contain NO PERSONAL DATA and are only used by MAVALA S.A. for analysis purposes, in order to improve the service provided within our website.
If you choose to disable all cookies, access to parts of the website may not work.